![]() Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up. I'd never bother with the desktop application again. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles - with no easy/efficient means to do so. CONSÄ«ecause it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. ScreenSteps works equally well in both situations, for both products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. ![]() ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. Other than the amazing customer support? ScreenSteps does exactly what it says it does - it enables teams to write beautiful, professional-looking online help documentation, FAST. ![]()
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